ALPA INTERNET SITE FREQUENTLY
ASKED QUESTIONS (FAQ's)
Note: The minimum Internet browser versions to view the
Members Only section of the ALPA Web site are CompuServe 4.02/America Online
8.0/Internet Explorer 5.0/Netscape 6.0/etc. or later. Internet Explorer
6.0 users should be sure to install the SP1 patch available from
Microsoft. Below are links to download sites for these browsers:
Upgrades and Service Patches
|Internet Explorer - MAC
- Mozilla Firefox, MAC 0.8, most popular
|Internet Explorer - PC
- Explorer upgrades and patches, from Microsoft
Free download from Netscape.com
get the latest browser http://channels.netscape.com/ns/browsers/download.jsp
- Get the latest software from AOL.com -
Help! I can’t get to the Members Only side of the site!
Check your member number format. Your member number must have seven
digits. Insert leading zeroes if necessary. Do not use hyphens or other forms of
punctuation. (E.g., 12345-6 would be 0123456.)
Password? What password?
If you are a new user, a
randomly generated eight-digit password is on file for you with your airline’s
Membership Analyst. If you have forgotten your password, click the New User or
Forgot Your Password link on the www.alpa.org page. If you have logged on to the
ALPA Intranet at least once and have an e-mail address on file, your password
will be e-mailed to you. If you don’t have an e-mail address on file, your
password will be mailed to you.
Screen Display Issues
I can only see part of the Web page!
The ALPA Web site is designed for 800X600 screen resolution. If your display
resolution is set for less than this, you may have to scroll left and right to
see an entire page. You may be able to change your screen resolution setting to
800X600 or higher.
To reset the display settings on a PC:
Start button | Settings | Control
Panel | Display icon.
Display tab, click Adjustments or
If set on 640X480 resolution, adjust it to
800X600 (or higher). Click OK or Apply.
If you cannot
do this, or if your computer won't let you do so, you may need to download a new
To reset the display settings on a Mac:At the upper left corner of the display, click the apple icon and pull
down the menu.
Select Control Panels, pull down the menu, and select
Monitor or Monitors and Sound.
Select Resolution and
choose from the alternatives indicated. Many settings are available. One Mac
user suggests 1024x768 75Hz. Close out the window.
I am receiving a cookie
error message. You must have cookies enabled to log
on to the ALPA Intranet site. If you are unable to access the Members Only site
and are receiving a cookie error, please check your Internet browser’s cookie
and security settings to see that your cookies are enabled. Also, if you are
using IE 5.0 or 5.5, make sure that your Fortezza setting has been unchecked.
See "Browser Issues" below.
Cookie-Cruncher and Ad-Blocker Issues
Have you installed a cookie-cruncher or ad-blocker program on your computer?
A cookie-cruncher program is a type of Internet utility that restricts users
from accessing certain content and certain areas on the Web. Some
cookie-cruncher programs include Cookie Cruncher (versions 2.11, 2.1), Cookie
Cutter PC 2.61, Cookie Pal 1.5, Cookie Server 1.01, Cookie Terminator, IEClean
5.0, NSClean32 4.02, Purge Cache, Cookies and Tracks for IE, and Window Washer
2.6. You may not be able to access the Intranet site even if the cookie-cruncher
program is installed and disabled. It may be necessary to delete or uninstall the program in
America Online 3.0
America Online 4.0
America Online 6.0
Internet Explorer 5.5
Internet Explorer 6.0 or higher
Netscape Navigator 4.0
To find out which version of AOL you’re
Bring up AOL and go to the top of the screen and click a button
on the AOL menubar that says Internet.
From the dropdown
menu, click About IE (may say About AOL).
A box should appear containing the Microsoft Internet Explorer logo and
details about the browser version you are using.
America Online 3.0:
AOL 3.0 does not support
cookies and cannot be used to access the ALPA Members Only Intranet site.
However, you may connect to the Internet with AOL 3.0, minimize the program, and
run a current browser on top of the connection.
America Online 4.0:
Make sure that Active
Scripting is enabled:
Go to My AOL |
Preferences | WWW | Security
| Custom Level | Scripting | Active
America Online 6.0:
If you are using AOL 6.0 and
Internet Explorer 5.5 and are receiving a "Page cannot be found" message after
you log on to the ALPA site, please type ALPA’s IP address in your
browser’s address line: 184.108.40.206 or 220.127.116.11.
Log on again.
may find it necessary to re-bookmark the ALPA home page and delete any logon
data (autocomplete site address and passwords) you have stored in your IE
You do not need to connect to the
Internet in order to check the version of Internet Explorer you are using.
Start up IE (icon on desktop) or click
Start | Programs | Internet
Click Help | About Internet
Explorer to view information about the browser version you are using.
To check Internet Explorer 4.0 settings:
the http://www.alpa.org/ website is designed to work
with 5.5 or higher. Visit www.microsoft.com/ie/downloads/
to upgrade your current version of Internet Explorer.
To check Internet Explorer 5.5:
Go to Tools |
Internet Options | Security tab | Custom Level, and make
sure that both cookies categories are Enabled.
To enable Active
Scripting, go to Tools | Internet Options | Security
tab | Custom Level | Scripting | Active Scripting |
Also in Tools | Internet Options |
Advanced tab | Security listing, uncheck the boxes next to "Use
PCT 1.0," "Use Fortezza," and "Use TLS 1.0."
HTTP section, uncheck the two "Use HTTP" settings.
Security section, ensure that Use SSL 2.0 and Use SSL 3.0 are
Click Apply and OK.
Exit and restart your browser.
You may also have to shut down and reboot your computer.
To check Internet Explorer
Go to Tools | Internet Options | Privacy
| Advanced. Override your Cookies selection to allow first and third party
cookies as well as session cookies.
Go to Tools | Internet Options |
Advanced. Uncheck the settings for "Use TLS 1.0." and uncheck the two settings for
To check Internet settings:
From the menubar, click Access: Preferences.
Preferences dialog box, click the General tab.
Look at the top
of the General tab for Internet Browser Options settings.
Click the Define Browser Preferences button to see the IE 4.0
and 5.0 options for the version of IE you are using.
To check Netscape Navigator 4.X and 5.X
site is designed to work with Netscape 6.2 and higher. Visit http://home.netscape.com/download/
to upgrade your current version of Netscape.
I am not seeing the Web pages I want to see!
If the page you are looking for does not appear and you’re sure you’ve gone
to the correct Internet address, first Refresh your computer screen. If
the page does not change, you may need to clear the Web pages that have been
stored, or cached, in your computer’s Internet browser. Methods of
clearing your computer’s cache differ according to the browser version you are
To clear the cache in AOL 4.0:
Go to My AOL |
Preferences | WWW | Advanced. Click Purge Cache |
Exit and restart your browser. You may also have to shut down
and reboot your computer.
Special note about
AOL Caching issues - The AOL Browser is a
customized version of a widely
available commercial browser, that AOL has removed significant functionality
from. Most importantly, AOL attempts to save you time by showing you versions
of web pages that it has saved (cached) on it's servers. This causes problems
with web sites like ALPA's which are
dynamic, i.e., each page is
generated for you specifically by ALPA servers. Therefore
you may end up seeing old or incorrect pages. If this happens and
cannot be corrected by clearing your cache you can still connect to the
Internet using AOL and once connected start an alternative browser such as IE
5.0 or Netscape 6.0 and access the site with those browsers.
To clear the cache in Internet Explorer 4.0:
Go to View | Internet Options | General tab | Under
Temporary Internet Files heading click Delete Files button |
Under History heading click Clear Files | Yes | OK.
and restart your browser. You may also have to shut down and reboot your
To clear the cache in Internet Explorer 5.0 -
Go to Tools | Internet Options | General
Under Temporary Internet Files heading click Delete Files
button | OK.
Under History heading click Clear History
button | OK | OK.
Exit and restart your browser. You may also
have to shut down and reboot your computer.
To clear the cache in Netscape 4.X:
Edit | Preferences | Advanced | Cache.
Clear Memory Cache | OK | Clear Disk Cache | OK |
Exit and restart your browser. You may also have to shut down and
reboot your computer.
I am getting a
message that I may have a Bad Email Address when logging into ALPA's web site.
If you know that your
email address is valid there may be a solution for you! Some users
(AOL users in particular) have the ability to customize which Email domains they
can receive email from as a way of filtering out any unwanted junk mail
If you know you have a valid Email address and you are filtering out certain
email domains you will want to be sure not to block the following domains that
ALPA uses to send email.
- .alpamail.org (this
one will cover everything)